Vehicle Service Data Overview

A vehicle’s monetization has only just begun once it is driven off the lot. Fixed ops are a primary profit driver for dealerships, and the suppliers and software platforms that support these operations have seen substantial growth throughout the 2020s. Increasing vehicle complexity, EVs, and ADAS systems have consumers increasingly returning to the dealer for service rather than the local independent service center. Meanwhile, service, collision, and calibration centers and aftermarket parts suppliers have been evolving to support even the most complex repairs on today’s high-tech vehicles. As competition in the space intensifies and vehicle technology continues to evolve, comprehensive and accurate vehicle service data is essential to nurturing customer loyalty and increasing proficiency in the service experience.

DataOne’s Vehicle Service Data products are optimized to support service and maintenance schedule and related targeted marketing nurture activities, as well as provide exceptional parts fitment through our data’s alignment with the Aftermarket Care Exchange Standard (ACES). DataOne’s easy integration with our customers’ solutions enables our data to easily support OEMs, dealers, independent garages and aftermarket solutions.

OEM Service Schedules

DataOne’s OEM Service Schedule product was developed to support the full spectrum of service-related activities, including powering service scheduling and shop logistics, to supporting detailed and vehicle-specific service marketing efforts. The OEM-backed data captures the standard or normal schedule as well as each optional schedule the manufacturer supports, including "Premium", "Severe" and "High mileage" intervals, and is also attuned to the vehicle’s needs for specific region.

Along with these time and mileage-based intervals, DataOne interprets OEM warning and maintenance codes to provide clear instructions when these are activated on the customer’s vehicles. DataOne’s OEM Service Schedule solution also standardizes the naming conventions for the services recommended across model brands, maximizing vehicle service and maintenance businesses’ ability to effectively address their customers’ vehicle-specific needs.

Our OEM Service Schedule data is invaluable for developing a lucrative service drive experience. Vehicle service and maintenance businesses have leveraged our solution to maximize their email marketing and loyalty programs with timely outreach, present valuable upsell opportunities in real time, and make profitable vehicle trade-in offers.

Auto Care ACES Mapping

DataOne Software’s VIN Decoding database and API provide automotive parts, service, and maintenance businesses with an enhanced level of depth that can provide the most specific set of fields for the Aftermarket Catalog Exchange Standard (ACES) for US light duty passenger and heavy-duty commercial vehicles. The ACES IDs can be used for easy and convenient identification of appropriate parts, accessories, tires or fluids.

DataOne supports ACES lookups by VIN, and a 17-digit trim-level decode with DataOne allows you to precisely match the correct ACES VCdb identifiers for Vehicle, Drivetrain, Engine, Engine Config, and Transmission. This simple and powerful solution minimizes the need for additional selection of vehicle and transmission attributes, allowing you to move seamlessly and accurately from VIN to ACES VCdb identifiers to parts catalog data.

DataOne’s ACES mapping, when combined with our highly detailed ADAS and electrified vehicle data, are enabling the next generation of vehicle service centers to handle the challenges posed by today’s highly technical vehicles.

NHTSA Recalls

All Recalls, both voluntary and ordered by the NHTSA, require a public report to be filed with the NHTSA that records the Years, Makes, Models and equipment involved, a description of the issue, a recall schedule and the corrective action for the recall.

DataOne Software’s NHTSA Recall Data was created to support both CRM records and marketing efforts to contact affected vehicle owners, as well as service-centered solutions used by technicians. The recalls have been filtered to include only passenger vehicles and light-duty OEM equipment, parts and accessories.

The data set is VIN referenced and tied to DataOne VehicleID for ease of use and integration as a standalone product or coupled with additional data products.

Vehicle Service Data Brochure

Learn more about our Vehicle Service Data solutions and how they can benefit your business. Data samples and delivery options included.

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Vehicle Service Data